RASHID, N.; HAMID, A.; SAID, N.; MUSA, H. An investigation of the relationship between Service Quality and Customer Satisfaction in Melaka Bookstore. International Journal of Human and Technology Interaction (IJHaTI), [S. l.], v. 4, n. 1 April, p. 71–80, 2020. Disponível em: https://ijhati.utem.edu.my/ijhati/article/view/5315. Acesso em: 27 mar. 2026.