P., D.; A., N.; H.M.R., A. Customer Satisfaction And Customer Retention Towards Retail Store In Malaysia. International Journal of Human and Technology Interaction (IJHaTI), [S. l.], v. 2, n. 2 October, p. 57–66, 2018. Disponível em: https://ijhati.utem.edu.my/ijhati/article/view/4608. Acesso em: 26 mar. 2026.