Rashid, N.A., A.K.A. Hamid, N. Said, and H. Musa. “An Investigation of the Relationship Between Service Quality and Customer Satisfaction in Melaka Bookstore”. International Journal of Human and Technology Interaction (IJHaTI) 4, no. 1 April (April 26, 2020): 71–80. Accessed March 27, 2026. https://ijhati.utem.edu.my/ijhati/article/view/5315.